Better Comfort Systems, Inc.

My name is Jimmy Schiavone. I am the PROUD owner of this 37 yo Service Company. It hurts when somebody, typically nameless, sends out bad things about you. Especially when we try hard to do the right thing for our customers and employees. Worse? Not being able to either defend yourself or to explain. And, starting a p---sing contest is no solution. It only detracts from the issue. When hired, an offer sheet is written up. Promises made by both parties are listed. Financial offering is placed, Job description is noted. These words are CLEARLY spelled out: "Please note: If anything has been said, promised or stated during your interview upon which a decision has been made for employment @ Better Comfort, it must be recorded above. If it is not recorded above, It did not happen!" To those unhappy customers: If we did do something unprofessional, it would have been better to have called. We cannot make right what we do not know was done wrong. Airing your gripe here? How does

Better Comfort Systems was contracted to perform a simple maintenance task on each HVAC unit in my apartment building, something that would take no more than 15 minutes per unit. They made a simple mistake with the whole job, leaving several residents without heat or hot water. Instead of stepping up to rectify the issue, BCS blamed residents for the issues with their HVAC units, leaving us in the cold (literally) for two days while our building's management pleaded with them to fix their mistakes.

I have been a customer of Better Comfort Systems since they started their business. I knew the owner, Jimmy, from his former employment as a HVAC technician. He designed and serviced all the ACs in my manufacturing plant. I have performed service, each spring, on my three central units and one Mitsubishi split unit. I am a believer in preventative maintenance. It has paid off as Better Comfort Systems kept a GE central unit going for an unheard of 40 years. Their personnel are very cordial and well versed in their trade. I have called them in the middle of a heat wave, telling them it is not an emergency, and a technician will show up the same day. They are the best. Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair, Cleaning, A/C system repair, HVAC duct & vent installation, Repair HVAC, Install AC, Ductless heating & A/C services