Hurley & David - Air Conditioning, Plumbing, & Heating

My experience was almost comical, if it wasn't so bad. Nearly three weeks ago I had a rep from H&D come to my house to provide a quote for replacing my entire home air conditioning system. I was interested in H&D because I wanted to move quickly on getting this work done and their promo materials mention same day quotes and next day installation. After not receiving an estimate over the next few days, I began calling H&D for a response. Over the next two weeks I repeatedly called and was told my rep was not available and would get back to me. No one did. On the 6th call I asked to speak with a manager and was told he was in a meeting but would get back to me in about 15 minutes. A week went by with no return phone call. On my 7th call - now this was just becoming a matter of pride - I was told upper level management would certainly get back to me over the next 12 hours to address my problem. Over a day later still no one has called me back. For a service company that advertises r

What I really like about Hurley&David is their professionalism. They make it easy to do business with them and always provide excellent customer service. Our technician Nathan was very knowledgeable and he fixed our Air conditioner issue easily. Service: HVAC system repair

Hurley and David showed me excellent service. Bernadette kept intouch and and worked with me and was able to get me service that same afternoon. By the time I got off of work, a wonderful young man was at my door by the name of Zachary. He was terrific. He took his time and showed me step by step what he was doing.(I'm 64) My A/C unit is at least 40 years old and Zachary explain step by step what he was doing from inside to outside. Mind you, it started pouring down rain and yet this young man stayed out there, kept working till he found the problem. Needless to say I will be looking to upgrade my system ???? and I will be keeping Hurley & David in mind when I'm financially ready to upgrade. Thank you so much for your wonderful hospitality Bernadette and thank you, thank you Zachary for your wonderful service, communication, and most of all, that smile ????.