Ace Temperature Control

Worst Customer service ever!! My 80 year old mother has been using this company for her AC startup and shutdown for over 10 years. She called for her spring startup appointment because they did not contact her. They have always had her scheduled twice a year for service. The woman who answered the phone told her she was too late to have the service done as they only do that in April/early May. My mother told her that she was never contacted for appt and wanted them to come out now, mid May. She was rudely told that they would not do that. The woman lied, saying that she tried to call her numerous times and there was no answering machine. This is an outright lie. I assume this lazy incompetent employee lied because she probably called once and it was busy and never tried again. She also could have sent an email or a letter asking my elderly mother to call to schedule an appointment. My mother called back twice to ask for the supervisor and was rudely told by the same woman there was non

Business that pads the time for service so they can charge you more. I called and complained and they somehow said oh it wasn't two hours it was just an hour. Had I not called they would have over charged by even more than I was charged.

We spent over $50K with these guys and they incorrectly installed our system. Many problems. If you're installing a Mitsubishi system, get a Diamond Elite contractor. Your warranty will be longer and you'll get the work done right. These guys don't care; just want to bill you; never get to root cause of problems. Services: HVAC system maintenance, A/C system repair, HVAC duct & vent installation