Michael & Son Services

I am very disappointed with the level of service provided by Michael & Sons. I had a water heater installed with the old one being removed. I had a discussion with the technician about the procedure in full detail. We agreed upon the contract and how the work was to be completed. To my surprise the technician (Mike) did not empty the water heater. He proceeded to pull the partially full water heater up the steps, damaging each step along the way. We put in a claim the same afternoon the work was performed. It took five phone calls to reach the claims department, an individual named Maurice. We set a date for the inspection of said damaged property, and no one showed up or called. I put the floors in a little less than a year ago for $5000, and now I have to spend additional monies to get the steps repaired. Point blank the level of service is poor, customer service is less than adequate, and professionalism is missing altogether. Josey Service: Water heater installation

Fixed a leak, pipe leading from house to sidewalk. Leak was at side walk. Did not affect inside house. Removed bathroom sink, added a new valve when old valve worked fine. Left us to put dry wall back. Put cut out in drywall to get to new valve. We had to put sink back. Filled sidewalk with dirt & rocks. 1st rain it collapsed. Called to have them come out. Response "be out this week". No show. Called again "be out today". No show. Called 3 times. "Be out this week to refill with gravel". No show. Side walk had sat like this for 4 weeks. It is a hazard for people walking or car pulling into driveway over it. I called concrete company to come fix. 5 weeks later I still do not know if Michael & Sons plans to come out or if they ever did. The employees here who did the work were very professional, nice & hard working. But do not know why they had to do work in bathroom. Leave us to fix everything. Then never show to fix problem that was their fault. Thankfully Baltimore County let us use t

Micheal and son were here 5 minutes ahead of schedule, tech was professional and personable. He diagnosed my system, discovered I needed a new thermostat. I thought it was a little pricey, but he had one in the truck ( basic model-the simpler the better for me) didn't try to sell me a fancy one. The tech answered all my questions, and even looked up vent blowers for my upstairs vents. He had it diagnosed and installed the thermostat in about 40 minutes. Have used Micheal and son before, and was happy.