Michael & Son Services

Our drains backed up this morning, the Friday before a holiday weekend and we have an house full of family. Our local plumber couldn’t come out today so they suggested we call Michael & Son for emergency service. Our first touch point, the dispatcher, was courteous and helpful, and set us up for an afternoon slot between 3:30 and 6. We got a text around 3:15 telling us Josh was on his way, and even got a link to an app to track his location. Josh and Carlos arrived around 3:45. They came in and asked some questions and spent a little while diagnosing the problem. This included running a camera through the pipes. They explained what they were doing and what they were looking at, and also what my options were for solving the blockage and preventing further issues. They were also very clear about the costs involved so I didn’t have any surprises. They were here for a little more than 3 hours, first clearing the blockage and then descaling and jetting the pipes clean. Overall this

Called M&S on a Friday (12/16/22) and was initially ecstatic (and surprised) that they had a ready appointment for me the next day on a Saturday (today). I had called some smaller plumbers and mom and pops and those folks just couldn't seem to answer their voicemails. So, I chose one of the 'big guys,' M&S. They scheduled me with a 2 1/2 time window between 1-3:30 p.m. I was home promptly at 1 p.m., I completely missed lunch with a family member and mid-afternoon reception for a nonprofit I support. Around 2:00 p.m. M&S called to let me know they would be late. 4 1/2 hours later as it became dark, I still hadn't heard anything. I called their dispatch and their field guy had still not left his earlier job and 'it looks like we won't be able to make it tonight ... next appointment available is Monday afternoon.' (I still wonder if anyone would have ever called me if I hadn't called) I can't speak to their work but I can speak to their professionalism and coordination ... #horrible. Yo

We had a great experience with Michael and Sons. The tech called to inform us he would be able to arrive before the scheduled time. He explained the repair clearly to us and the price was reasonable. He also informed us of steps we need to take to prevent the issue in the future. Highly recommend! Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, Heating system repair