Magnolia Plumbing, Heating & Cooling

I was scheduled for an appointment to have a tech come and look at my AC. First the tech was scheduled for 12 then they rescheduled for a tech to come out between 3 and 5. The tech did not show up until after 5. The worse part is they said they had to come back out the next day because he did not have a particular tool. What tech for AC unit don’t have the correct tool to complete a job. Then the following day absolutely no one showed up at all. My fiancé called them and they said they could not get anyone out to me until Saturday. In acceptable. I then called back and they told me they was going to have a on call tech reach out to me and still no call and my AC is still not working. If you use the make sure it’s not 90 degrees outside. Because they do not show up or call.

My building recommended a different company for HVAC work and it was not a good experience. Hoping to make things better, I read the on-line reviews for Magnolia, submitted a request, and every interaction was fantastic. Magnolia immediately responded to my e-mail, provided courteous phone calls about the status of my appointment, and corrected the problems caused by the other company. I wish I had called Magnolia first, and I plan to do so in the future. I would like to thank the Magnolia technicians who promptly visited my home and provided such high-quality service. The first Magnolia technicians were honest and felt that other specialists in their company could more accurately solve my HVAC problem. Those same technicians made the follow-up appointment for me immediately. When Saeid Fotouri arrived with his assistant, he listened to me, provided a diagnosis, and then clearly explained all of my options. Problem solved. Thank you! I highly recommend Magnolia for your plumb

The Worst! 4 hours late. Came out and banged around on my furnace for 20 minutes. Said it needed to be taken apart and acid washed for $1600. Couldn’t do work that trip and had me schedule a return appointment the next day. I stupidly paid towards the next visit. Thermostat read 59 next morning, so I called and scheduled someone. He came, rinsed the filter off and it worked fine. Magnolia refused me any refund from my previous payment. Do not use them. They are a rip off. Service: Repair HVAC