Universal Air Conditioning and Heating, Inc.

Excellent! Their technician came out after hours and fixed our a/c. We are grateful for the service they provided on short notice!

On August 19, 2020, I contacted Universal AC & Heat to repair a Rheem Heat Pump that was under warranty. I selected this company based on being a Rheem Pro, great reviews, and BBB rating. They sent a technician out and completed a diagnostic and determined that the control board was deficient, and it needed to be ordered and replaced. I assume that the part was ordered that day but instead I get an email from the owner on August 31 to see if I wanted to replace the control board, have the coils cleaned, and sign up for a yearly maintenance agreement. It took this company 11 days in the heat of the summer to place the order and attempt to do an up sale. I wanted to know if the repair cost was parts and labor or just labor. Because I believe that the part should be covered by Rheem and the cost to replace was excessive. I was confused by his written response, so I called him. He started explaining that there are all these other costs associated with warranty items ex; filling out pa