Blue Flame Heating & Cooling

The man that came to my house when my heat went out was very nice and polite. He ended up not charging me cleaning off my sensor in my furnace because he didn’t need to replace any parts so he only had to charge me for the service call. Which ended up being $99 I was just happy it wasn’t the motherboard in the furnace because those are like $350 or more ????‍????! Wow!!

I can’t speak to their HVAC expertise, but their drivers are rude and aggressive. I just witnessed their driver engaging in road rage and yelling at another driver.

Blue flame installed my waterheater. All the metal stair trim I installed while remodeling my basement was dented by their dolly. I decided to ignore it. They had to come out twice to service it within the first 6 months. It happens but there customer service is my issue. I called and told them I had a problem and also asked if it would be under warranty. I was not mean or angry. Just asked a question. She told me it would be. Simple enough. The service tech showed up at my house while I was gone but my wife was home. The service tech told my wife he fixed the problem and said, "any more that needs to be done, I'll have to charge you. The girl that took the call said your husband isn't going to pay". I really don't understand the reason for lying about the situation. If it wasn't covered, I'd gladly pay. I'd recommend staying away from this company.