Doty Mechanical

Quick response to diagnose the problem, heat exchanger replaced 2 days later. Extremely competent and professional. Highly recommended!

Requested a home visit to discuss both heat and cooling. Was visited and spent an hour plus going over the needs. Measurements were taken and options discussed verbally. A quote was to be offered. After about 4-5 weeks I emailed and called about the status of the quote. No response. 2nd attempt a couple weeks later and no response. Ran into the group at the Lansing home show and asked what happened and why I received no responses? They apologized and said they would call me the next week. 2-3 weeks go by no response. I then go online and did a live chat with someone stating the experience so far. they asked for my address which was given and I was told once again someone would be in touch with me...well you guessed it..no response. If Doty was not interested in the project I would expect at least that call. No call at all is not what any company should do in regards to customer service. Maybe they should review their mission claim on their website as it is all about customer service. I

I highly recommend Doty Mech. Joe, my technician, showed up on time. Professional and friendly service. My AC unit is old and when it’s time to replace it, I will definitely call them. Thank you!