Done Heating & Cooling

TERRIBLE EXPERIENCE!!! Frank came to our house for AC repair. He worked around my work schedule because I didn’t get out of work until 6pm. This was great and originally I was very pleased with his customer service. Sadly, that didn’t last long. He began cleaning my outdoor unit and when he was finished he charged me $150 for the service. I had already paid a $150 service fee. So he performed the cleaning without prefacing that there would be an additional charge or how much. When I questioned this he became hostile and kept saying “if money is an issue it’s free”. If you look at the pictures, he put our system back together sloppily and somehow managed to blame it on the person that put it together before him. ZERO ACCOUNTABILITY. Next issue is that he said I was 4 pounds short of Freon ($98/pound). When I asked about a potential leak in the system he got flustered again and said that would cost $1200 to find the leak. I had another service come out and say we were only 1.5 pounds low

I've had good experiences with Done. The previous company I worked with tried to get me to purchase a new A/C even though it was working fine, just because it uses Freon. So far I've had Done do maintenance on my A/C and Furnace and they have not tried to sell me any unnecessary parts/services. I trust them to give good recommendations based on what will cost me the least, not make them the most money in the short term. I will keep calling them for any troubles/future maintenance. Services: Heating system maintenance, A/C system maintenance

Frank was personable, professional, and all around wonderful. He was able to squeeze us in when our AC suddenly stopped working before a heat wave. Frank quickly pinpointed & resolved the issue. He also took the time to educate us (which was especially helpful seeing as we are new home owners) along the way. I will most certainly will be using his services in the future. Thank you, Frank! Services: Repair HVAC, A/C system repair, A/C system maintenance