Done Heating & Cooling

Most horrible service. Frank who acted as the receptionist and also as the service person, an immigrant from Greece, was as rude as they come. The rudeness was not just part of his nature but also to hide his incompetence. He acted arrogant when telling that the service charge of 150 dollars to diagnose cannot be applied to the repairs. He claimed the furnace was at least 15 years old and required a new circuit board and it will cost $ 592 besides the 150 dollars which he had already charged my credit card before even starting. When I told him that the furnace was just 4 years old, how did he diagnose that the circuit board was defective and can he assure there will be no further problems and charges if the circuit board is replaced, he couldn't be more hostile telling me to then go to the company which installed the furnace for it must be under warranty and if after replacing the circuit board they find additional problems they will charge more. After telling him to pocket the 150 d

I have used Done Heating & Cooling for many years now for AC and furnace issues. Frank is always very nice and respectful, he worked around my schedule and he shows me exactly what he is working on and answers my questions. I would gladly recommend Done! Services: Heating system repair, A/C system repair

TERRIBLE EXPERIENCE!!! Frank came to our house for AC repair. He worked around my work schedule because I didn’t get out of work until 6pm. This was great and originally I was very pleased with his customer service. Sadly, that didn’t last long. He began cleaning my outdoor unit and when he was finished he charged me $150 for the service. I had already paid a $150 service fee. So he performed the cleaning without prefacing that there would be an additional charge or how much. When I questioned this he became hostile and kept saying “if money is an issue it’s free”. If you look at the pictures, he put our system back together sloppily and somehow managed to blame it on the person that put it together before him. ZERO ACCOUNTABILITY. Next issue is that he said I was 4 pounds short of Freon ($98/pound). When I asked about a potential leak in the system he got flustered again and said that would cost $1200 to find the leak. I had another service come out and say we were only 1.5 pounds low