Millennium Heating & Cooling

First time using this company. They had a senior tech come out the same day and he repaired my furnace with a professional attitude and logical thinking. The price was reasonable. I will certainly use them again because I really appreciate people and companies that are honest. That is rare these days. Thank you Millennium Heating & Cooling!

I purchased the “premium” plan which includes a one time technician visit fee for a year. I paid for this plan over the phone and scheduled an appointment for a technician to look at my heater, only to be called by a call center (out of state area code) a couple hours before the appointment saying that the technician had “an emergency” and couldn’t make it. I called the local number again to reschedule and explained that I had arranged my work around this appointment, and they promised to give me a discount for the rescheduled time. During the last hour of the rescheduled time, a person called me again from a call center to inform me that the technician had another job prior to mine and could not make it to mine (in a three hour window). They are either horrendous at scheduling or willing to lie to their customers about the availability of their technicians. This is the middle of the winter in Minnesota. I called the local number again and asked for a refund on my purchase of the “prem

Called them to arrange service for our boiler based on the ratings and proximity. The person who answered started by requesting a credit card for an up front payment before even arranging a service call. That seemed suspicious but we agreed. The card did not go through and so we never got an appointment. Shortly after we got off the phone we received a fraud alert from the card company. When we contacted them, they said that there had been 9 failed attempts to run the charge. We also started receiving phone calls from un unknown number based in Chicago. When we blocked the call, they just switched numbers and called again. They did leave a few messages saying they were Premium Services about trying to set up the technician call. It sounded like the calls were coming from India. I tried calling one of the numbers back and got the message that I did not have permission to contact them using that number. I tried calling Millenium at the local number and got some guy who sounded totally