Team Mechanical

I had Mike and his team move a boiler for me for a basement remodel project. The job itself was in the thousands which the guys that came in and did the work were great. Once the job was done we found out 2 of the pex lines needed to be changed as they were not the correct size. Here is the problem. I had paid them for the entire job (which I should have) but to get them to come out and move the lines has been a nightmare. I had called Mike many times and he kept telling me someone would call me the next day to schedule and if they didnt' he would call me...neither ever happened. Like I said, communicating with Mike after the sale has been a terrible experience and one that I would caution when there are other companies out there that pride themselves on customer service all the way through. My final call to Mike was a voice msg to let him know that I didn't want them to come out and correct the work and that I would rather pay someone than have him do it for free. 20 min aft

I hired TEAM to replace an Amtrol Boiler Mate. Dennis was kind, courteous, informative and efficient. He installed a new unit. But he stated he preferred to defer pickup of the old unit until "early next week". A week later I spoke with Mike, who said someone would call to arrange pickup. Four days later I made another attempt to facilitate a pickup. A few days later I spoke with Mike again. Only that morning had the order been written up to remove the old unit. He said someone would call to arrange the pickup. Another week has gone by and the old unit is still in the middle of my utility room. I would really like this old unit to be removed and the job to be completed.

I have used Team Mechanical for several issues over the years, the largest of which was purchasing and installing a Unico central AC system in our old house. I cannot express how responsive Mike and the rest of the crew are. They are a smaller business and provide personalized responses, and are consistently friendly, honest, respectful, professional, knowledgable, thorough, and somehow are still very competitively priced. I have not and will not hesitate to call them with any heating/cooling/gas line issues.