Arrowhead Electrical Services

I called Arrowhead Electrical Services after we had an emergency and they did not disappoint me. They were professional, kind and thorough. He had our electricity on within 2 hours and the charges were quite reasonable. Highly recommend!

Initially the appointment set up was very easy, but come the day of the appointment I don't get any notifications during the time window (11-2pm). I text for ETA several times during the day with "I don't know responses". They set up a new appointment the following day. I get a "technician is on the way notification" only for him to show up more than an hour later. The electrician was nice and seemed knowledgeable. The payment process was painful to say the least. The technician had to call a payment center, was on hold for several minutes, then I had to talk to the payment center to provide payment details, they emailed me 3 invoices and 1 link to authorize payment, then I get 3 more emails with confirmations and receipts....just a nightmare in this day and age where we have Square and other technologies. Overall, I'm not recommending them, too much hassle.

I really liked the electrician when he came out but it has been a nightmare to get any communication from this company. 2 times I’ve had no-shows with no call. There’s no updates on job status (is there a part on order? Will they show up? Etc)…nothing. I’ve called 6 times in the last 3-4 weeks only to get the runaround and only see the technician once to look over the system and not actually perform any work. Things come up and I get that but communicate and honor commitments. I can’t recommend this company.