Accent Comfort Services LLC

Hired Accent many times over the years, and they've always done a good job. This time, I had a water leak that pretty much destroyed two rooms in my house. They came in and, not only fixed the leak, but helped redo the plumbing in the room (bathroom) when I had to remodel the entire room. Always came within the two hour time window, always upfront about costs, always came through. Always my first choice for plumbing.

I called yesterday about a leaking garbage disposal. Was able to schedule a service call for this morning. Trey arrived on time, was very professional and friendly. Took the time to walk me through the issue, gave me options for a replacement device and finished the work in a reasonable timeframe. Very pleased with the customer service and service expertise. Will recommend Accent (and Trey) to others.

I have never used this company but this is my horrible interaction with them. We have Old Republic home warranty so we called them to get our leaky shower valve repaired. Accent comfort was assigned and they called to set an appt for 1 1/2 weeks later. Last week we get a call from then saying that we need to set up our HVAC appt. We called back and told them it’s plumbing not HVAC and the lady said for me to call old republic to get the work order switched over. So I did just that and Old Republic said it is in correct for plumbing, so the Old republic representative was kind enough to put me on hold and call them. She got an answering service so she left an extensive message. This morning we get another call about setting up our HVAC. I explained it again and the lady told me my appt with them was cancelled!!!! Are you kidding me!!! Get it together Accent Comfort. I have now called Old Republic to request another provider as it seems your office has no clue what you are doing!