Charles In Charge Heating & Air

We have used Charles on two different occasions. They were automatically chosen for our home repair warranty when the AC went out. Mike showed up (technician), and is quite honestly the most genuine person we’ve dealt with in a long time. He was professional, on time, polite, and able to explain things to where anyone can understand. We decided to convert the garage into two bedrooms, and got estimates from several places. Charles was by far the most competitive, and after dealing with Mike, we decided to use them again. Mike and his helper showed up, and completed the job in no time. They were again on time, professional, courteous, and incredibly hard working. They cleaned up their mess from the install each day, reviewed and explained everything they did, and made us feel comfortable with a topic we don’t know much about. The thing that stuck out was Mike went the extra mile, and thought ahead to do a clean install in the attic, leaving us room for storage and to be able to use the

Contacted Charles to get an estimate on an a/c and furnance replacement. He and his staff were prompt, courteous and professional throughout the process. We met on Monday and the install was completed within 3 days. Thanks for the great work!

The level of professionalism, customer service and honesty displayed by the owner and technician, Mike, is outstanding. I rarely take the time to write a review but Charles in Charge is as far as you need to look for all your HVAC needs. Straight-talk and up front pricing whether you just trying to maintain what you have or ball-out on a new system. Even if you are ‘balling on a budget’ they will give you the options, risks and recommendations to help you make the best HVAC decision for you. We’ve had full furnace and AC replacements and maintenance services from Charles in Charge over the last 5 years. Call them!