ARS/Rescue Rooter Heating & Air Conditioning

Trash company the guy come in and he just said you need a new ac without even check it and the estimate guy told me don't speak to me I don't have time to waste I will just write you an estimates. They said they will charge me 104$ they charge me 116$ for nothing. It's a scam company and I don't like the way they treat me.

I will give 2 stars because the techs (Shawn and Jose) were friendly, hardworking, and professional. If not for them, I’d give 0 stars. They didn’t show for 3 appointments that had to be rescheduled a fourth time. When I call their line to ask for help about all the missed appointments and techs not showing up when we are told they will show up, I was told “we will let dispatch know and they will call you” and then they never call. We called Saturday to report the issue and was scheduled 5-9 that day to have someone come out and look. No show. It gets rescheduled to Sunday, 8-12. No show. Rescheduled 11-3, no show. We then received a call to schedule the appointment 5-9. I explained that we had been waiting on a tech since the day prior and was told they didn’t have a work order for us until that afternoon. It became clear that the individuals who answer the phones were not scheduling appointments properly and there was zero communication. Tech shows at 6:00pm and reports there is a le

. I feel set up. Friday July 29 I signed up for check up on ac unit. The tech was nice and professional and said I will need a filter in the attic unit soon but everything was great. The house and unit is 2 years old so I shouldn't be having any issues. Yesterday my unit stopped cooling my house. I called about the thermostat because the numbers weren't charging the air. After checking it and finding out there wasn't an issue with it, I turned system off and ran old timey window fan for the rest of the day. Sunday morning I noticed a puddle of water in my downstairs bathroom. The wall was wet. That tells me that the ac unit in the attic is or was leaking. This happened a month after y'all service. I feel set up!! Now y'all charging to come diagnose. I don't think that's right since it's coming from a spot where your tech was at. I can't get up there. Service: A/C preventive maintenance