ARS/Rescue Rooter Heating & Air Conditioning

Called about my zoning issue within my house. 3rd call about the same issue. First guy says it's the nest Second guy says it is not the nest and he fixed it Third guy today says he fixed it Two of three have wires ran to them and one is completely unplugged. Which I informed them of.

I will give 2 stars because the techs (Shawn and Jose) were friendly, hardworking, and professional. If not for them, I’d give 0 stars. They didn’t show for 3 appointments that had to be rescheduled a fourth time. When I call their line to ask for help about all the missed appointments and techs not showing up when we are told they will show up, I was told “we will let dispatch know and they will call you” and then they never call. We called Saturday to report the issue and was scheduled 5-9 that day to have someone come out and look. No show. It gets rescheduled to Sunday, 8-12. No show. Rescheduled 11-3, no show. We then received a call to schedule the appointment 5-9. I explained that we had been waiting on a tech since the day prior and was told they didn’t have a work order for us until that afternoon. It became clear that the individuals who answer the phones were not scheduling appointments properly and there was zero communication. Tech shows at 6:00pm and reports there is a le

Im an 8 year HVAC journeymen in the Chicagoland area and this company just tried selling my Aunt and Uncle a $10 part for $550. We sell this same part in the around here for $125. I understand inflation, but I cant wrap my head around this type of mark up. Please shop around with other companies!