Gentry Air, Inc.

I had a complicated heating repair that required extra troubleshooting to find the cause and repair. The technician was determined to find the cause at the least cost to us. He and the Gentry staff were considerate and responsive as they worked through the issues. Very impressed with their company. Services: HVAC system maintenance, A/C system maintenance, Heating system repair, Heating system installation, Repair HVAC, Install AC, Heating system maintenance

Recently purchased a new home with a new HVAC system installed by Gentry Air. Within two months, the unit stopped working. We contacted Gentry, and they told us to contact another dealer to look at our unit, which we did. It turns out the brand-new unit has a bad blower and control panel. The parts are, of course, covered by the warranty on the unit because it is new, but the labor is apparently not. Gentry supposedly has a one-year labor warranty of their own that they provide with they install a new HVAC unit how;ever, in our case, they decided not to do this. So we had to hire another HVAC company to install the parts at a cost of more than $800.00. It seems very unfair that we have to pay to fix a brand-new unit that is under warranty and should operate for ten years or more without issue. Just be aware you may or may not have any guarantee of service if you deal with this company.

Gentry Air is responsible for my in-laws air in Stoney Creek. I had to be at the their house for a routine maintenance call back in July. The gut was supposed to installed new filters. He did not! He put all three filters in the closet. I know this because I watched him!. I went outside to just check on the rest of the exterior. The air guy walks out and sees a neighbor mowing her lawn and he looks at me and says, "nice rack". He then proceeds to grab the hose to wash some debris off the unit. I walk inside to tell my wife what he just said. He then leaves. Five days later my wife was picking up her parents mail and hears water running. We call a plumber and it turns out the air guy did not turn off the hose. It had been running for at least five days! My in-laws get their water bill for $1,377!!! Guess what! Gentry refuses to pay saying we have no proof!!!