D&L Parts Company Inc.

Very disappointing customer service experience. Nothing like having to call the corporate office to see if something is in stock because you’ve been hung up on twice at the local branch. Then to arrive to pick up the part and get fussed at by the counter guy because you called the corporate office to see if they had your part or not. No apology. Experiences like this is what clarifies why people order online these days.

Beware of what you purchase. The manager doesn’t have a working knowledge of the products that he sells, which should have alerted me to use another supplier, so my bad on that point. I purchased a motor that was defective. This company will not refund my money and pointed out that the receipt says “No Refunds “. Too bad for me that the motor they sold me is defective. I purchased another motor at their competitor and it came with a one year warranty.

Very courteous and so helpful had part ready when we got there driving from Marion Recommend them highly