Ideal Services Heating & Cooling

The night after the technician left from a routine maintenance appointment, the unit ran nonstop without cooling. When the unit was checked the next morning the coils were frozen into a brick (see photo). Another technician came out the following evening and left without communicating any findings. I called the next day and learned that he prepared a quote that was never sent. I was also told I needed to pay before they ordered a needed part. I forwarded the quote to another company and learned that Ideal was charging $1206.01 in bogus service. I was also informed that Ideal was overcharging me for the needed part and repair: $1182.14. These charges were all because Ideal came out to perform routine maintenance. They are not to be trusted. Our property has been without AC in July for going on 3 days because of Ideal's idea of "maintenance."

From coming out to do a diagnostic of our unit, to picking out a new product, to installation IDEAL was amazing. We are very happy with our new unit. The salesman Reggie was patient and very responsive to all our questions. Our installers were on time and VERY thorough and polite. They were clean and respectful of our house as well (installed during two baby nap times). We bought the service package as well because we fully trust them. Thanks again ideal!

I used Ideal Services to have a new unit hooked up. They arrived on -time, were very professional and did a great job installing the unit. The lead individual took the time to make sure I understood the function of the system and how it operated. Thank you again, Ideal Services team for a job well done! Service: Install AC