JW Ultra Air Heating & Cooling, LLC

Company replaced a few parts on my gas furnace but issue was still not fixed. Finally sent someone out for the 4th or 5th time and said they can’t figure out what is wrong so we have to find another company to fix it. Very frustrating since we’ve had a heating system that has not worked for over a month now in the winter time.

Excellent customer service with quick response! Air conditioning stopped working during heat advisory, with temps close to 100 degrees. Received appt within a hour for the next morning. Text message notifications received with expected arrival time. Technician, Moe, was wonderful, friendly and new his service. Got air up and running quickly with a low price! Service: Repair HVAC

If I could give zero stars I would. I called in a service order through AHS (American Home Shield Warranty) on Friday, August 7, 2020. They told me someone from (this TRASH ESTABLISHMENT) would come out the following Monday or Tuesday. I spoke with someone on Monday morning. Unfortunately, I cannot remember the guy's name who I spoke with but he stated that he's the owner of the trash establishment. I explained to him that AHS said he'd be out either Monday (the same day we were talking) or the following day. He said could come out the following day which was Tuesday. I informed him that I will not at the home as I am out of state but there is a lockbox on the door which I gave him the code so he can enter the home upon his arrival to make the necessary repairs. I also informed him that the home is on the market for sale as well as the issues that need attention which are the same issues I reported to AHS when the work order was created. The guy was rudely talked over me as I was talki