Legacy Plumbing Company

Legacy plumbers are honest, thorough, and skilled problem solvers. I've used them for 5+ years at two properties. At one property, in particular, I've had some challenging requests, and they've always come through. My impression is that it's top-down from the owner. I've communicated with him a couple of times, and he's always been totally on-the-level. I can't recommend Legacy highly enough.

It feels a little weird to write a review for a company that didn't actually do any work for me, but hear me out. I called Legacy Plumbing company to get a quote about moving a utility sink in my laundry room. Jamie was very pleasant on the phone and was able to get a plumber out to my house within the hour. Willie was able to find my notoriously difficult to find house, and was so friendly and helpful. He graciously accepted my dog jumping all over him and then gave me advice regarding my sink. In order to use our laundry room more efficiently, he recommended an alternative option that didn't require moving the sink. So while I ultimately did not use their services, I was so impressed with Legacy's promptness, friendliness, and clear concern for their customers (even when it didn't necessarily bring them business). I will DEFINITELY be using them in the future should I need plumbing services!

I was about to give a 5-star review for coming same day to fix my sewer main and complete the job within 1 hour. Then they charged me for 15 min of driving (ok, fine), 20 min of casual tool cleaning (really?), and 15 MIN FOR WRITING UP THE BILL! Yes, they charged me for the time it took to calculate and type up the total—ridiculous! UPDATE RESPONSE: Jamie and the technician were courteous and helpful, and I appreciated the same-day service. I also I agree people should get paid; no one is disputing that. But I just can’t stomach being charged $125/hr to write up my bill. I just spoke with another plumber who said he doesn’t charge for cleaning tools or writing up the bill and that it is not industry practice. Can’t believe the world’s come to this, but now I know to ask whether a service contractor will charge me to calculate how much to charge me.