Raleigh Heating and Air

This company does provide in-home professionalism and always enjoyed the technicians provide. I had a whole system replaced in 2016 at what was a competitive price. Fast forward to January 2018 and I had inquired to Raleigh Heating & Air if my furnace was an automatic two stage unit with the very cold temperatures. The unit cut off over night for 2 hours. I asked if the unit was accessing the 2nd stage heat and they could not verify my equipment over the phone if we had automatic staging. I was forced to pay a $95 diagnostic fee for a simple yes or no response. Sadly the technician was more helpful than anyone over the phone and could have been resolved easily. I would recommend getting a quote from them for new equipment, but have reservations when it comes to asking for technical questions about your newly installed system.

Had great service with this company. It was fast to get them out to my place even in the summer. I’ll definitely use them again for sure. Can’t recommend them enough. Great service. The technician that came out was very friendly. It was a pleasure doing business with this company. A+ service.

*** Update and change in rating** I got a call from their leader. He totally listened to everythign and understood my point of view. Net result= issue fixed. Great follow up and customer service it all depends on technician you get. I do have them for my maintenance service at my home. But last week, I asked for their service at my renta, wrong diagnostic, wrong service. When I called back to say AC still didn't work, suggestion given was another tech visit for more diagonostic for 200$s. So we called another reputed company.. within 15 minutues guy told us the problem was Thermostat tripping zone and not starting the AC at all! I have my entire AC unit replace by Raleigh Heating and Air/Air experts and I have mainteannce plan with them. Now its making me question the entire service.. trust is broken!