Yellow Dot Heating & Air Conditioning

Wow! Nate and his apprentice, Carlos, came to our home today for routine service on two systems. These dudes provide bespoke, white-glove level service! Really, really customer-focused expertise that is so friendly. Nate is an honorably discharged USMC and US Army veteran, too, and props for that, by the way. I was just very pleased. This is the kind of service you want right here, folks.

William Taylor is amazing: Prior to arriving I received a text with a picture of William, our technician. He was on time and professional, but what sets him apart was his empathy! He did everything he could to offer alternative solutions while we wait for our parts and next appointment. He was human! I find it rare these days!

Yellow Dot serviced our HVAC appliances recently. They sent a total of 4 technicians on 5 separate occasions. One of them was quite rude. One of them could not diagnose the problem at all. One of them left the power shut off switch at the compressor in the "OFF" position when he left. This was during the summer when it was hot. We caught the error, and were able to get our cold air blowing again. The last technician replaced two parts, but the system continued to exhibit the same defect. He then told us that he needed to replace a third part, which would be covered under warranty, but the $2100 labor charge would not. We felt like we were being swindled, so we called a competitor for a second opinion. He ran a full diagnostic, but he also asked several questions, including regarding thermostat settings. He ended up accurately diagnosing the problem. We happily paid his diagnostic fee, realizing that our system was in perfect working order. Update: I have upgraded my rating