Robert Gibb & Sons

Overall the Technician that came to our house was great and wonderful and quickly assessed the problem with a different fix and did a great job being mindful of his workspace in our laundry room as well as being awesome with our dogs! The major problem that I have with this company is upon receiving their bill and was shocked by the amount charged for said service call. Called to inquire about the charge of bill and was told that this was a standard practice of charging for an hour and that they should have told you this when you booked the appointment...and that in the "HVAC industry this is a standard common practice"! I am fine with paying for a service as long as transparency is present as this is tough profession. When the appointment was booked I was offered to get an estimate which was not needed and instead just booked an appointment to fix a problem with leaking water valves. Was never informed of their "standard common practice" of charging for an hour! Needless to say t

Do you want to have them perform a service on your house or business and then five months later have them perform the same service? If you answered yes then hire this business! If you answered no then I would not recommend you call them. I had them come to my house because I had water in my basement and they fixed it and said you might have to have this done every year. I said okay. Five months later... There is water in my basement... So they fixed it the first time why wouldn't they fix it again and they did fix it again however it was the same problem. So did they not completely fix it the first time? What's the issue? They don't care. I guess they're right I don't have water in my basement right now .. but I know who I won't be calling in five months... This company.

They responded quickly after I called and told them my furnace was leaking water. Turned out to be a torn gasket that they damaged during a annual check up. They covered the service call and the repair under warranty. Very satisfied with their service. Service: Heating system maintenance