Robert Gibb & Sons

Overall the Technician that came to our house was great and wonderful and quickly assessed the problem with a different fix and did a great job being mindful of his workspace in our laundry room as well as being awesome with our dogs! The major problem that I have with this company is upon receiving their bill and was shocked by the amount charged for said service call. Called to inquire about the charge of bill and was told that this was a standard practice of charging for an hour and that they should have told you this when you booked the appointment...and that in the "HVAC industry this is a standard common practice"! I am fine with paying for a service as long as transparency is present as this is tough profession. When the appointment was booked I was offered to get an estimate which was not needed and instead just booked an appointment to fix a problem with leaking water valves. Was never informed of their "standard common practice" of charging for an hour! Needless to say t

If you want to pay a few hundred dollars to still not have heat, this is your place! If you want your money to be spent getting things done, go somewhere else. Had issues with my furnace over the winter. Called to have them out to look at it. The guy was there about 15 minutes and just filled the water up a bit and left. Within a few hours our heat was out again. Had to call someone else to come and actually fix it. They still charged me almost $200 for it. I called many times and left a voicemail about it. My husband finally called again and they said there is nothing they can do about the charges because “they didn’t know about it” even though I had been trying to contact them. Service: Heating system maintenance

My 90 yr old uncles air conditioner went bad today. I called the after hours line.at 5:00and told them the issue. Wonderful Kevin was there by 5:30! He checked unit completely and even had to go back to shop for a part but problem was resolved by 6:45!!. I am so grateful for such service! I also learned how to avoid the problem in the future. Thank you so much!!