Cass County Heating

Great customer service until after the work was performed. Would score zero stars if it were an option. When questioning details about our bill, the owner hung up on us after freaking out and becoming extremely defensive. Would never recommend and, in fact, will recommend people look elsewhere for heating needs.

Kevin and the crew are very very knowledgeable about all their product as well as heating and cooling. They are always available for questions or if I have any issues they are out right away and get me taken care of. Also they are always up to speed with the current technologies that are available to enhance my usability with my HVAC system.

ZERO STARS! 3 years ago we purchased a furnace from Cass County Heating Inc. of Fargo. The purchase agreement states we are required to do an annual maintenance or the warranty would be voided. Fine, no problem. 1st yr maintenanced in early winter, completed in a hr., billed for 1 hr labor & 1 filter. Cost $130. This yrs. annual maintenance done 1st wk. Jan., under 1 hr & serviceman suggested changing filter every 6 mons. opposed to once a yr., I agreed, purchased an extra filter. Total time...55 mins. Imagine my surprise when bill comes & there is a 1.5 hrs. labor charge. I spoke to a woman about the bill, says she will have someone call me back. The man who called me back was someone I had spoken to a few times over the past 2 yrs. In fact, I spoke to him last fall about purchasing a new AC unit as our old one wasn’t working properly. We planned to have them install a new AC this spring. His reason for extra half hr labor charge was for the time the serviceman took to “drive” to my h