Townsend Energy

Between my two properties I have been with ML Halle Oil for over 45 years. Ever since Townsend bought ML Halle, customer service has not been the same and its such ashamed. There are so many things that are wrong now that Townsend took over. For one, it's not a 'local' company anymore. Every time I call for a deliver or schedule an appointment for maintenance they literally have no ide who I am and it's very frustrating. The last time I called, their 'answering service' person/line asked me "what type of oil do I need?" Really??? Second, when their answering service line picks up, half the time I have no clue what they are asking me because he sounds like he's either stoned or drunk. He's slurring his words and I constantly have to repeat myself. And thirdly, they don't leave the invoice/receipt anymore and when we do receive our bill in the mail it's three weeks out and now our bill is late and we don't get the 5% off discount either. I don't know what is going on there at Townsend bu

Run away, fast and far. Townsend prices are ridiculous. $1 more per gallon than competitors. That comes out to about $200 more per fill up. Service is also very expensive. I was a Halle Oil customer for many years and they were great. Too bad they were taken over by an uncaring corporation.

I was on auto delivery and called to cancel and explained a switched to electric heat to save on oil costs. The women said no problem, what I can do is put your account on hold and if anything changes on your end, call us back and we can continue to deliver. I never called back and came home one day to a filled oil tank and a $1000 bill. I immediately called and spoke to a woman who said it was their mistake and what they could do is either pump it out or give me a discount. When I asked the discount price she said a manager would contact me. The manager calls me and says if I want it pumped out, I have to pay and they'd knock $70 off the bill and would not go lower. I said so I'm stuck with a $930 bill I did not ask for? She said yeah pretty much or you can pay us to pump it out. I would not recommend Townsend Oil to anybody. Save your wallet and go elsewhere.