Townsend Energy

First, I’ve been a steady customer of ML Halle which sold to Townsend Energy several years ago. Probably a customer to 10 years or more. I’ve always called for oil deliveries and had a card on file so payment was instant. Their oil price was always plus or minus ten cents of all others that delivered in the area and provided full services too. I ordered oil earlier this week during the day and I was surprised it was an answering service that took my order for 100 gallons. I was expecting a charge of $534.00 to topside of $548.00. I was charged $634.00 which was charged off my card on file that day. Still shaking my head I checked prices again and they are basically $100.00 less than I paid. I called and spook to Max and he said that price was their floating price. I asked if it could be lowered given what everyone else is charging. I was told it could get it lowered to $5.79 a gallon if I signed a contract until the end of April. I never lock in on pricing for fuel. So Max couldn’t low

Gregory Delgado was personable, professional, and proficient. He arrived quickly after Townsend was notified our heating system had shut down. He took great care in his work to fix the problem and explain the situation causing the malfunction. He left a detailed note for the next technician who is scheduled to perform the yearly tune up. I am most pleased to work with him and Townsend. Thank you for your great service.

Having a difficult time with Townsend. I’m on Automatic delivery yet today I checked and my propane is so low I can’t see the needle. I’ve been told delivery would be within the hour, I’ve been told by 7PM and now I’m being told no delivery until tomorrow. I’m sure they can do better.