Whalen & Ives, Inc.

I moved into a home in the northern NJ area in November of 2022 that had heating problems from day 1. As we had just spent a large portion of our savings on the home purchase, my fiancé and I decided to hold off on addressing the heat issue until we couldn’t stand it any longer. That day came around Christmas when there was a massive cold front in our area, and our house couldn’t get above 50 degrees. We contacted Whelan & Ives and they had a technician at our house the very same day. He thoroughly described to us the issue and the course of action. The boiler that came with the home was over 25 years old and needed replacing (a large expense), but he knew that we were new homeowners, and he recommended a plan that would get us through this winter without having to immediately replace the boiler, to give us some extra time to save to replace before the next season. He was able to get the heat back going and it’s been working ever since. The pricing was very reasonable and the service e

Called to inspect an HVAC system that was not balanced. They seemed knowledgeable but the proposal which was to add a new zone and make some changes in returns was more expensive than a full new system installation. I went with another company that did pretty much the same thing but for a quarter of what they quoted. I’d say ask at least one other company for a quote before moving forward with them.

I contacted the company regarding two issues - AC and heat. They sent TWO techs out at the same exact time so that they could charge two distinct fees. One guy (presumably the one with brains) actually looked at both. They attempted to charge $300 for one and $200 for the other "service". I paid the one visit for the issue actually addressed. And then several MONTHS later they claimed I still owed them the other. Not only that - they attempted to charge me $1,720 for a part they NEVER even ordered or installed! I had to order the part, install myself, and hire SOMEONE ELSE to program. I was and am still furious and disgusted. Now TODAY, I got a call from a debt collector on the $300 visit fee. I'd rather go to court. I will never pay as a matter of principle. I will forever advise friends, family, and everyone that will listen, that Whalen & Ives is HORRIBLE. They are rude, unprofessional, unorganized and treat customers terribly. RUN! Services: A/C system repair, Heating system mainte