Western Mechanical

I highly recommend this company for HVAC repair/maintenance. I was given a recommendation from a friend who uses them in Socorro, I’m in San Acacia and it’s not easy to find a company that comes out here or anyone to even call you back around here. I received excellent customer service when I called to schedule, the service date was within a week of my call. Victor the technician was on time, called me to let me know he was near, he was prompt professional, skilled, knowledgeable and most of all very personable. I am extremely pleased with Victor, the service and communication he provided, and best of all was the cost- very affordable! Thank you so very much Western Mechanical and Victor, I will definitely be using you for future needs and recommending you to others! Great job, happy customer!! Service: Repair HVAC

Western mechanical were fine once they showed up. It was not 24 hours like I was quoted, more like a week. Home depot was not exceptional either. Took numerous phone calls to connect with someone, then passed around numerous times, on hold for over 45 minutes one time. The biggest farce was GE! They have been non- compliant from the start. Always some excuse why they could not send a replacement immediately, even though they had pictures of the damage. I filed complaint an hour after opening the box, on 9-2-20, and still on 9-25-20, I still haven't heard when delivery will be. I will never buy another GE product made by them, and will not recommend anyone else buy from them!!! I want my new washing machine!!!

I booked Western Mechanical for a diagnostic service on our home AC unit to find out what is wrong with it so we can know how much it will cost to fix it or replace it. I appreciate the work they did but they always hide fees and not upfront with you. When I booked the appointment they told me it was going to be $92 and I expected to be charge that plus tax like any business. After the service is over and it’s time to pay, they bring up that a credit card fee I have to pay if I pay with a debit or credit card and that I should write a check or pay with cash if I don’t want that. This are things that should have been mentioned before hand so I could have it before they came not surprise me with them after the service is complete. I don’t have the time to start rushing to the bank to get an exact change and go get a check at the bank. I’m a business owner myself and I have crooked businesses that hides stuff and try to add it to your bill later. When I called, they said they apologise th