On The Spot Air

Excellent! Randy arrived within the hour after I called. He was very professional: competent, friendly, efficient and explained everything clearly and in a straight-forward transparent manner. Very happy to recommend him to everyone and I have signed up for regular annual maintenance schedule.

My spouse and I have utilized On The Spot Air for the last two years with a yearly service agreement, and we have been extremely satisfied. Doesn't matter who the representative might be, they are always courteous and helpful, yet not pushy in any manner. Last Tuesday our AC went out, and having a home service warranty we alerted a representative to come out as quickly as possible. They told us we would be placed high on the response to find out it would be Friday between 1-3 PM. So late Friday we were advised by 2 morons from AR air that it could be up to 2 weeks until repaired, and only tried to sell us a new system. We checked into hotel for 3 days until determining what our next move was. Long story shortened, we called On The Spot Sunday at noon and were "lucky" to get Randy on the phone who had been to our home in the past servicing our units. After explaining to him our problem, he asked if we could meet him within the next 2 hours at our home which we did from the hotel.

I am so glad I went with On The Spot Air! Randy, the owner, handled all the paperwork in person as well as personally working on and overseeing everything done during my new system installation. Without any extra cost, On The Spot Air went above and beyond to ensure the safety of my new system and fixed anything they found or thought could be improved during the installation even if it meant more time and more work for them. I felt like I received a custom air conditioner and furnace system installed with care for my well being and not just for their profit. I will recommend On The Spot Air to everyone I know.