Bass Plumbing

I hired Bass Plumbing to do a few tasks for a bathroom renovation. One job entailed reinstalling my toilet after having the bathroom floor retiled. Their service technician decided it would be appropriate to install my toilet on a flange that was not bolted to the floor in ANY way. I discovered this issue after the toilet starting to leak from too much movement (because it wasn’t bolted to the floor), breaking the wax seal. When I called to complain, they explained that yes, the technician probably should have mentioned (really?!) that the flange wasn’t properly installed, but as flange installation was not on his list of jobs to complete at my house, he bore absolutely no responsibility for the condition of the flange at toilet installation. They would come install the flange properly, but I would need to pay for it. They would reset the toilet again for free. I agreed to those terms as long as it wasn’t going to cost $200 or some other ridiculous amount. Any guesses as to the amount

I am internally grateful to the best service that was provided during my time in need. I was extremely ill and house bound without kitchen plumbing. Despite the busy winter weather affecting the area, John arrived and provided a level of service that left me speechless! Their professionalism and kindness is what one would want when you need things done right!

Bass Plumbing came out to my home in Glenville, NY. They are based in Albany, NY. They installed a loud and abonoxious Sump Pump. The installer didn’t bother to dig a trench to discharge the water outside my home. I had to do that. Plus the pump does not run correctly. I had to use fishing wire and sinkers to make the pump work right. I will never drop them another line. They dropped the ball and charged me $500 dollars for nothing. They know nothing outside of municipal water systems, beware. If you don’t live in they City they are no help. They never even called to see if everything went alright.