Security Plumbing and Heating Supply

We had the misfortune to build during Covid. We are reasonable people, understanding that there are supply chain issues, however, we have yet to receive items that we ordered January 2021 to complete our house! Every time we call for any information on the status…radio silence. We just want an answers. Not a phone call or email is ever returned. I do not recommend working with this company or any of their sales people. We’ve given up on waiting for any answers at this point, but still patiently waiting for the remaining items.

I've dealt with Security twice. Once by choice and once without realizing it. The first time was several years back when renovating a bathroom. They were all yes's and very helpful when purchasing a counter and mirror set for our bathroom, but no one there ever checked the contractors measurements against what they were selling us and the mirrors (separate piece) did not fit. We left them new in the box but they would not accept them back or deal with us, forcing us to deal with another company they sourced them from. We ended up taking a loss and wasting a good deal of time dealing with this other company. Abysmal customer service. In the more recent incident, Security was used by a contractor we employed to source material, unknown to us. Had I know they were considering purchasing from Security I would have forbid it. The shower doors they gave us leaked and it has been over a year of run around, phone calls going unanswered, lack of call backs, excuses, and non-action from Security

We wanted to purchase 5 hybrid water heaters for our rental property in Schenectady and this company wouldn’t take a credit card! They wanted a bank check only! I never heard of such a ridiculous demand! I would not recommend this company!!!