John Lock Air Conditioning & Heating Service Inc.

Scheduled an appointment for service, for a week and a half after our call. We were told between 9 - 12 someone would be at our house. There was not a call to confirm and no shorter time window given as we got closer to the appointment. So we planned our day to be home and available for those 3 hours. NO ONE SHOWED, NOR CALLED. I had to call at 12:45 and ask why no one had showed, then I was told that our appointment was for after 12. Which was NOT what we were told when we scheduled the appointment. We were told the tech was stuck on a job and may not be done until 4pm. We were not given a call to tell us that the tech may not make it for the after 12pm appointment they claim that we had either. I understand that issues come up, that is not a problem. But to leave people waiting and then say, "that is just a part of it" when a customer calls annoyed is not good customer service. I also understand that the current times are challenging to companies. I would have rescheduled

11/22/22 - I did not receive an apology. Not for the rude treatment and not for failing to return my call per the time line Mike set. It is particularly egregious given the way I was talked to and shows yet again I am being proactive to resolve the issue and John Locke dropping the ball. Even if he was out of the office, given I did call and left a message and he FAILED to call as he said he would (see a pattern here???). He could have called me upon his return. I had to call twice to find that he did not do what he said he would do as far as researching my concern. I did give the green light to install the water feeder as I was told it would not require regular monitoring/ adjustments. The feeder on my other boiler installed by Emerald Heating and Cooling continues to operate without regular adjustments outside of the maintenance at the beginning of the heating season. Being an out of town landlord I was very clear on my need in this area. I’ve never had a problem with my old sys

John Lock doesn't care about small residential business. I contacted them to service my home AC, they took my information and said they would call me to set up an appointment. I never heard from them so I called back when it got warmer outside, they had forgotten about me and said they would call me back later that day and they never did. I will not use or recommend this business.