John Lock Air Conditioning & Heating Service Inc.

John Lock doesn't care about small residential business. I contacted them to service my home AC, they took my information and said they would call me to set up an appointment. I never heard from them so I called back when it got warmer outside, they had forgotten about me and said they would call me back later that day and they never did. I will not use or recommend this business.

My parents have been using John Lock for years. Had their High Efficiency Lennox furnace installed and serviced with them along with a Lennox A/C unit. They have always been available for anything that needed to be maintained or repaired.

Scheduled an appointment for service, for a week and a half after our call. We were told between 9 - 12 someone would be at our house. There was not a call to confirm and no shorter time window given as we got closer to the appointment. So we planned our day to be home and available for those 3 hours. NO ONE SHOWED, NOR CALLED. I had to call at 12:45 and ask why no one had showed, then I was told that our appointment was for after 12. Which was NOT what we were told when we scheduled the appointment. We were told the tech was stuck on a job and may not be done until 4pm. We were not given a call to tell us that the tech may not make it for the after 12pm appointment they claim that we had either. I understand that issues come up, that is not a problem. But to leave people waiting and then say, "that is just a part of it" when a customer calls annoyed is not good customer service. I also understand that the current times are challenging to companies. I would have rescheduled