Emerald Heating & Cooling

From the beginning to the end of our new central air conditioning installation with Emerald Heating and Cooling we were pleased with the patience, knowledge, caring and professionalism from the first interaction with the office staff (Justine and Alyssa) to the field team of Sebastian, Taylor, and Josh. All of our questions were answered to our utmost satisfaction throughout. We were very satisfied and would not hesitate to recommend Emerald. We also got to meet the owner, Marty, who exuded the same degree of caring and professionalism! Linda & Al Grant

I had Emerald out to service my furnace a few months ago it was a very good experience. They have a very efficient follow-up system from the time you book right through the arrival of the tech. I had a bigger issue to be dealt with as the acquastat was not working properly and had to be replaced. They took care of this as well. Mike was the tech and did an excellent job. I highly recommend Emerald Heating & Cooling.

Emerald impressed me right-off-the-bat with their professionalism and etiquette. They do a fantastic job at assuring a person that they came to the right place and that their consideration is important to Emerald. Joe, the Comfort Specialist that came to our home to discuss replacing our old A/C unit, was polite, professional, thorough, and informative. He never seemed like a "salesman". He laid out the options and the facts while educating me on current and future energy efficiency standards. Then he left the ball in our court, shook hands, and went on his way. I appreciate and admire that. He was never pushy. There was a minor misunderstanding on the day of the install in regards to the crew's arrival time and us locking our dog in our bedroom. The vehicle tracker link doesn't seem to be working correctly when you try to see where the vehicle is, and the ETA was inaccurate. It said 25 min, and the crew arrived in about 50 minutes. This resulted in our dog being stowed for longer tha