Fred Smith Plumbing & Heating

I have a mystery leak which may be causing the floor to buckle, and I asked Fred Smith Plumbing to come and investigate. My first interaction with them was fine, normal- I called, they showed up in the time frame they were supposed to show up, the plumber looked around, and couldn't find the source of the leak. Fine. Then, since he was there, I asked if he could replace these faucets in the bathroom since they had been leaking. He said that replacing them would stop the leak. He helped me pick out some faucets on amazon, and said to book a new appointment when the faucets arrive. I booked a new appointment, and that's when the trouble started. On the day they were supposed to come, time passed, and I finally called, and the man who answered the phone said I wasn't on the schedule. "Did they take your credit card information?" "If they asked, I gave it" "Well, you're not on the schedule, so you must not have given your CC information." Well, if it's your job to ask for and record that i

Have called this company four times, set up two different appointments to get an estimate, and they did not show up, deny that they know about the job, and do not call back despite leaving multiple messages. Clearly they are busy enough. Take your business elsewhere. Very unprofessional.

I used Fred Smith Plumbing and Heating at the recommendation of the super of my building and I'm so glad I did. They removed an old bathroom vanity and installed a new one (and new fixtures). The job went faster than estimated and they did a top notch job. They even tighten a loose shower handle and kitchen faucet while they were there. Did I mention they did all of this during July 4th week?! I would definitely recommend them to anyone looking for excellent plumbers in NYC.