Watson's Plumbing & Heating Corporation

I MADE A CALL TO WATSON'S PLUMBING AND HEATING FOR SOMEONE TO COME OUT TO CHECK MY TOILET. I HAD GUEST OVER AND SOMEONE STUCK SOMETHING DOWN THE TOILET. I WAS FURIOUS, WATER WAS EVERYWHERE. I CALLED WATSONS AND THEY PROMISE THEY WILL BE THERE IN THE NEXT 30 MINS. TO MY SUPRISE PLUMBERS WERE THERE IN A TIMELY MANNER, AND THEY FIXED THE ISSUE AND MY TOILET WAS NEVER A PROBLEM AGAIN. REASONABLE PRICE THANKS AGAIN WATSON CREW! I WILL DEFINTELY RECCOMEND

My kitchen faucet is leaking so we scheduled an appointment with Watson. The next available appointment they had that fit with our availability was a week away from 8-11am. So fast-forward to 8/17, the day of the appointment...we received a call in the morning to confirm that the plumber would arrive between 8-11am; which was great! That was a good sign for us that this company had their business in order. Come 11am, the plumber still hasn't arrived, no call and no updates, just didn't show. So we waited on hold with Watson, and was told that the plumber got caught up with another job and that is why he is late, but should be at my apartment before noon. -- Now this is a common excuse given by many repair companies, I know this because I used to work at a repair company call desk, and that is the excuse that we were told to use consistently. Even if I don't go off of that, it is still a little odd to us that our estimate was from 8-11am, yet there was a job scheduled before ours?

TERRABLE CUSTOMER SERVICE! Don't waste your time!!!!!! Was told that the plumber would arrive between 10-1(kind of like cable), at 1:40 I get a call from dispatch saying the plumber was 30 mins away. 2:40 still nobody. So I called again, dispatch said driver was 15 mins away. 3:15 still no show! 3:25 driver calls and says he's 15 mins away.......30 mins later I called dispatch once again, they told me driver was 20 mins away......almost 4pm now, needless to say I canceled! Will 100% be giving my business to someone else!