Vastola Heating & Cooling Inc

Sold us a unit that required a certain amount of voltage from the utility company without advising my wife and I. Purchased the unit in November it never worked, it was loud, continued running without shut down. Caused our bill to soar for 5 months and added $1500 a month in electric bils. Upon the six they finally replaced the unit we were put out for 5 months. My wife and I had to take days off work off to be home while they try to repair it. Our electrician and the utility company rep said in front of Vastola that this was totally on them. I have the documention from the utility co. And recordings and pictures. They refuse to reimburse us for the issues in which they created. Very dissapointed in Vastola.

I set up our yearly maintenance for our warranty back in March for today (5/12) during the times of between 12-2. I get a call from my husband at 11 saying Vastola was waiting outside our home to start. Luckily I was only a few mins away. The technician did the servicing, and when I was about to pay, he said the cost would be almost $200. I was confused since the email said $96. I showed him the email, and he said he was stepping out to call the office to see what was going on. No one answered so he gave me back my credit card, and said he was leaving her my number for her to call me. My husband then gets a call at work stating that I was refusing to pay. I call back and spoke to Durea, and tried explaining what happened and she kept speaking over me. I never refused to pay, the technician didn’t want to charge me since he had no idea what was going on. I am tired of dealing with her since she clearly has no idea what she is doing. Last year the technician was almost 2 hours late, and

I had an issue with my 9 year old air conditioning system, so I called & scheduled an appointment. My serviceman, Randy called to let me know he was on the way & arrived on time. After cleaning & inspection, he said I needed a new condensate pump. He had to go to his shop to pick one up & returned quickly to install it. He then explained to me the best way to clean it in the future. He was knowledgeable and professional. I am a happy customer.