Vastola Heating & Cooling Inc

I set up our yearly maintenance for our warranty back in March for today (5/12) during the times of between 12-2. I get a call from my husband at 11 saying Vastola was waiting outside our home to start. Luckily I was only a few mins away. The technician did the servicing, and when I was about to pay, he said the cost would be almost $200. I was confused since the email said $96. I showed him the email, and he said he was stepping out to call the office to see what was going on. No one answered so he gave me back my credit card, and said he was leaving her my number for her to call me. My husband then gets a call at work stating that I was refusing to pay. I call back and spoke to Durea, and tried explaining what happened and she kept speaking over me. I never refused to pay, the technician didn’t want to charge me since he had no idea what was going on. I am tired of dealing with her since she clearly has no idea what she is doing. Last year the technician was almost 2 hours late, and

THANK YOU DUREA!!!! My a/c unit was running loud so I called for service. I was afraid I would have to wait weeks. Durea was sooooo kind on the phone and was able to schedule an appointment THAT DAY!!!! THANK YOU DUFF!!! Duff was early to the appointment, very professional and personable!! He explained that my air conditioner just needed some cleaning and it was back to running super quiet!! I have a 5 year old central air conditioner from Vastola, which has only needed routine maintenance. Duff could’ve said I needed some major part replacement, I soooo appreciated his honesty!! It’s wonderful to know that Vastola is always there when I need them and they have wonderful people working for them!!

18 months into whole new house install I’m forced to spend $1400 because their initial install wasn’t done properly. Refrigerant leak at the exterior of the home due to not being braised properly per other company here now. Don’t want them back at the house because the lady who answered the phone was so brash on the phone and would charge to come look at it because they don’t trust other companies.