Arista Air Conditioning

We located Arista based upon their very high ratings on Google, unfortunately sometimes ratings don't portray a full picture of the quality of services provided. Their service fees were slightly higher than other quotes (and after re-reviewing the quote, they charged for a pulley that was already on our system, so we also got overcharged), but figured sometimes "you get what you pay for" and maybe it would be worth it. It ended up taking 3 separate visits (2 of them being over an hour) to our location to properly repair our HVAC system, this being after I already told them exactly what the problem was before anyone even came (having done electrical work in the past this could have been done in an hour or two but the building wasn't repairing it ourselves for liability purposes). We could have overlooked the amount of visits required to get the work done, but where they really dropped the ball was with communications. They sent us a bill after the fact which was $260 higher than what wa

My Organization has an annual contract with Arista and I must say how delighted I am with their service team. When service is needed, I always request Dominick I. He is very professional and takes pride in his work. His work never has to be questioned. Adding, he is personable and always have a smile. Overall he's just a great technician. I value him and hope Arista sees how valuable he is to their company. Best

Overall it was a disappointing experience. Charging service call by hour is one of kind, and I’m not sure what kind of transportation would cost almost $200 to travel from LIC to midtown Manhattan. The technician came up with a detailed diagnosis with pictures but I’m not sure whether that justifies a cost of couple hundred bucks. I didn’t move forward with them.