Carter Roofing & Exteriors

Carter installed a new roof on our home in October 2021--the cost was fine and quality seemed good. In January 2022 we noticed the roof fascia started peeling, and we let our project manager Jim know via text, which he ignored. By the next weekend it had peeled to the point that it was loudly banging into the house in the wind, so I called Carter's main office three days in a row, and was told by their receptionist each time that Jim would call me back, which he never did. I ended up paying $300 to another company to perform the repair on Carter's poor workmanship. Whether this should have been covered under warranty (given the age of the roof I'd expect it to be) or not is a different question, I just found this approach unacceptably unprofessional. Service: Roof installation

Overall I had a terrific experience working with Carter exteriors. The quoting process was a bit shaky as my quoter had to reschedule our first appointment and was late to his second appointment where his wife waited in the car. I believe he forgot the samples that he said he was going to bring as he only used his phone to display the shingle color options. Besides not being overly professional my quoter was very knowledgeable and was able to answer all of our questions. Additionally the scope of work quoted was beyond what was included in other quotes I received. I know sometimes things happen so we gave him the benefit of the doubt and we’re glad we did. After getting past the quote everything went extremely well. Austin Carter reached out to us directly and I knew we were in good hands. Jim the project manager was very professional and communicative. His son Hunter was also very easy to work with. I received constant updates from them and knew exactly what was happening in real time

Would not recommend, would not hire again. Not impressed. Workmanship was…. Not the best. Shotty communication. Blame game. You name it. I’ve been dealing with a leak from a new roof they installed 2 months ago. When first addressed with them there was much hesitancy from them. They finally came out after I asked another company to come out to look in which they found no step flashing where the roofline meets. They’re blaming ice damming and saying it’s an act of god and my homeowner insurance will cover the interior damage. If this was the case, why would they and I quote from the owner “ I’m trying to be nice and help you with this issue” And do a fix on their own dime instead of going through insurance then? Makes you wonder? What are you hiding that you don’t want to go through your insurance if it was a so called act of god? Hire at your own risk. Maybe I’ll edit this or take down once their new “repair”proves to hold up… until then, I have quite the headache to deal with from t