Pride Plumbing Services, Inc

We've solely used Pride Plumbing since moving into our home in 2013. They've replaced our water heater, repaired a toilet and clogged drainage system, and repaired a leaking outdoor spigot. Every Pride plumber that's come out to help us has been amazing and extremely helpful. Definitely recommend this company!

Excellent and responsive service! Called Wednesday evening around 7 PM to see if they would do an estimate for replacement of a tankless water heater. Phone person was helpful, knowledgeable and friendly; we later found out he was the owner! Keith and Bryce showed up the next day, on time, were efficient and competent, answered all our questions. No high-pressure sales tactics, showed us the itemized estimate on the spot. Although our plan was simply to get an estimate, we ended up completing the purchase, and they gave us an install date just a couple of days hence. Best of all, they were far less expensive than the other estimate we got. They were careful not to criticize their competition; they were professional all the way. We were very comfortable with them.

On Sunday, Sept 9/3/2023 the faucet handler our shower broke off. Monday morning 9/4/23 I called Pride fully aware that it was a holiday, yet willing to pay a much higher rate than normal for "emergency" service. My call went to voice-mail where I left a message including my name, address and phone number and description of the problem. A few minutes later I received a text from Pride saying "Sorry we missed your call. We will call you back shortly." I waited at home all day and didn't receive a return call, so Tuesday morning I called again and received an appointment for that afternoon. When Matt arrived, I explained about the shower faucet and voiced some dissatisfaction with the operation of a toilet that Pride had installed two weeks before. The faucet handle was "temporarily" fixed with the promise that we would receive a call from Pride the next morning with price quotes for a permanent repair. It is now Thursday evening, 9/7/23 and I have heard NOTHING from Pride. I have