Keystone Heating, Cooling & Plumbing

Quick response for new customer system installation, then terrible ever since. After purchasing an entirely new Trane system through Keystone...they were quick to get the sale, then took several months to install, meanwhile I am already paying everything. Then had to replace unit due to poor quality installation. Now 7 months later still have not correctly installed replacement system. BTW... installer used my old filter each time. KEYSTONE continue to say they will take care of the problems, but have not followed up a single time. I've been waiting and calling almost every week with no followup response.

Keystone Heating and Cooling Great Experience...Mike provided me with easy to understand options for the service required. Presented a realistic quote for the service. Keystone provided a few extras that the other 3 companies that I received quotes from did not even suggest. The installation crew extremely efficient and professional. Outstanding Service. Highly recommend this company.

Very professional group of people - during the quote process Chris was on-time, and he listened patiently to our concerns and our wants. Without a hard sales presentation - yet he provided much needed information (he did NOT give us that used car salesman feeling), he was not trying to push his own agenda. I can not say that Keystone's quote was the cheapest. We got 4 quotes - Keystone wasn't the cheapest, but they were comparable, and the price was within our predetermined budget of what we were willing to spend. And we felt that we were going to get the quality products & service that we wanted. The most important factor was having one company doing all the work in ONE DAY (ALL the electrical, plumbing and HVAC done in one day by one company). Our home is 25 years old, nothing was broken we just wanted to be proactive going into our retirement years having new equipment. This was a BIG JOB - installation of a new hot water tank, new AC unit and new furnace -- which included re