The Rooter Works Plumbing and Drains, LLC

Troy and Ray were very diligent and systematic when diagnosing and repairing my water leak issue. After the Christmas holiday, a massive water break happened and started to flood my basement. Troy and Ray found and fixed 6 different pipes/regulators to make sure the leaks were all 100% resolved. It took a whole 8hr day, but the job was completely handled. This week was very busy for plumbers as tons of frozen pipe issues happened around the city. My original appointment had to be rescheduled twice - once due to techs on other jobs and once simply because the part store had just closed for the night. This was very disappointing, but the work completed the next morning was so helpful in returning the house to livable conditions. Thank you so much guys! Services: Plumbing pipe repair, Shower repair, Plumbing leak repair

We had a very serious plumbing repair we needed with our sewer system. The technicians came out immediately, were extremely professional and overall just cared about helping resolve our issues. They didn't try to "convince" us on what was needed and over sell their different services. They gave us all our options with the prices up front and left it up to us to let them know what we were ready to do. In the meantime they helped get us some temporary relief. After the technicians left, their supervisor came out to do another inspection and was so knowledgeable about how to get the best results with our budget. The service I most appreciated was my husband has a speaking disability and they treated him with respect and dignity. Highly recommend them as an honest company that will help with any issues you might have. Service: Sewer repair

My shower was backing up and I had been looking for a plumber because of the type of warranty I have. I called them to see if they worked with my warranty company. I informed Danielle that it was my first time working with this warranty company and so I was not familiar with what they do. She told me that they do not work with a warranty company but explained to me how customers who have my warranty company, how they would handle it. She was able to send out someone that same day, which I was impressed with. The service guy Tony was very kind and professional. Tony and I was talking about payments, and I understood there was a form that needed to be filled out however my mistake was I thought this company provided me with the form. (Again, my first time using this warranty company) Tony called Danielle and I could hear her talk very rudely about me over the phone. I felt that was very unprofessional and I am sure Tony did not think I could hear her over the phone, but I could. This was