Baker Heating & Cooling

I've been a long-time customer of a competitor of Baker. However, I have a huge preference for email communication versus phone calls, and my website submissions and emails have been going nowhere. So, after reading reviews, I decided to give Baker a try, based on my standards. After filling out the web contact form, I got an email response in under an hour. I scheduled an AC service call faster than even I was ready for (they were willing to come out the next day, and I was out of town!), all over email. On the day of service, I got a "we're on the way" call 15 minutes before my scheduled window, and they showed up 5 minutes before their scheduled time. The two techs immediately jumped on things, quickly confirmed the cause I'd suspected (dead capacitor), and validated everything else was fine. Gavin particularly did a great job, and has a great career ahead of him. Baker has won my business for life, and I'll probably be finding equivalent homes for the other services my prior compan

I can't say enough about how pleased I am with the service I received from Baker Heating and Cooling. My AC went out on the Friday afternoon before July 4th. Many companies were already closed for the long holiday weekend, but Baker was open. I checked Google reviews and liked what I read about them. Many positive reviews and they've been in business over 70 years. Their website offered a text option and I received a very fast (and pleasant) response and got a 9 am appointment for Monday. Joe, the technician, was on time, professional, knowledgeable, and very helpful. Had our heat pump up and running in about 30 minutes. He also did a check of our entire system and said it was working fine. Didn't try to upsell a new heat pump, even though ours is nearly 20 years old. I so appreciate his honesty. He also looked up the right type of filter for our air handler and sent me that info via text. The icing on the cake is that their pricing is so reasonable. All I paid was the price of the par

The representative (Russell) diagnosed the issue on our old Williamson 5 in 1furnace which tried to ignite but kept shutting down. He found out that the old (original) intermittent pilot control module was bad. Parts for this old furnace are sometimes not readily kept on hand and had to be ordered. The next day Russell had the part and the repair was finalized. I know that we'll probably have to replace this old dinosaur one day but we'll see how long it can safely do the job before that time comes along. I appreciate the fact that Russell didn't try to sell me on a new system and attempted the repair. I am happy with the service and would use Baker Heating and Cooling again. Service: Heating system repair