Baker Heating & Cooling

The representative (Russell) diagnosed the issue on our old Williamson 5 in 1furnace which tried to ignite but kept shutting down. He found out that the old (original) intermittent pilot control module was bad. Parts for this old furnace are sometimes not readily kept on hand and had to be ordered. The next day Russell had the part and the repair was finalized. I know that we'll probably have to replace this old dinosaur one day but we'll see how long it can safely do the job before that time comes along. I appreciate the fact that Russell didn't try to sell me on a new system and attempted the repair. I am happy with the service and would use Baker Heating and Cooling again. Service: Heating system repair

Our AC was broken & Bakers returned our phone call in a timely manner, scheduled a same day appointment & repaired our unit quickly. They were professional & took the time to explain the issue. We signed up for their service plan & will definitely be future customers if needed. Service: HVAC system repair

I've been a long-time customer of a competitor of Baker. However, I have a huge preference for email communication versus phone calls, and my website submissions and emails have been going nowhere. So, after reading reviews, I decided to give Baker a try, based on my standards. After filling out the web contact form, I got an email response in under an hour. I scheduled an AC service call faster than even I was ready for (they were willing to come out the next day, and I was out of town!), all over email. On the day of service, I got a "we're on the way" call 15 minutes before my scheduled window, and they showed up 5 minutes before their scheduled time. The two techs immediately jumped on things, quickly confirmed the cause I'd suspected (dead capacitor), and validated everything else was fine. Gavin particularly did a great job, and has a great career ahead of him. Baker has won my business for life, and I'll probably be finding equivalent homes for the other services my prior compan