Ben's Heating & Air Conditioning

It is with regret today that I post this negative review. But I am at a loss for what else to do. Ben did a repair for me a couple of years ago — it involved a problem with my AC that emerged during an intense heat spell. Unfortunately, the problem he had supposedly repaired reemerged the first time it got really hot out again. Here’s why: as part of his repair, Ben replaced the metering device on the unit. There is a label on the unit that says, “Caution: the metering device for this must match that shown on the outdoor unit,” and then it specifies the part number that must be used. Ben had used a different metering device. When the problem reemerged — which is when I was able to see that he had used the wrong metering device — I invited him to come and correct it, but he insisted that it was OK to have used this different metering device. I'm sure that's what he believed. It turned out to not be OK. And it took quite a bit of effort to test everything else that could potentially be c

Ben was quick to respond when my heating system went out. He and his crew diagnosed & replaced my system the very next day. Professional, knowledgeable and overall fantastic customer service. I recommend Ben's 100%. Ben made the whole process easy and seemless. Service: Heating system installation

I needed a new furnace installed. Ben and his crew did an awesome job! They also got my central air up and running for me this season, on short notice and on the weekend! Great customer service, quality work and they go out of their way to help. I’d definitely recommend to friends and family. Services: A/C system maintenance, Heating system installation, Thermostat installation