Ben's Heating & Air Conditioning

We had a home inspection done on our house we are selling. The inspector noted a safety issue with our system that needed to be addressed. Called Ben and his team was out with in an Hour and had the issue resolved quickly. Great guys and awesome service. Service: Repair HVAC

The best professional tech service since we moved to this area 8 years ago. Listened attentively to the issue I had with a mini split HVAC unit and responded for service in a very timely manner. Ben and his two crew members were above all skilled, but also courteous and professional. Ben patiently answered my (many) questions and volunteered his expertise to ensure long term efficient and safe operation of the unit. I’ve already referred him to my sister for her new whole house system.

It is with regret today that I post this negative review. But I am at a loss for what else to do. Ben did a repair for me a couple of years ago — it involved a problem with my AC that emerged during an intense heat spell. Unfortunately, the problem he had supposedly repaired reemerged the first time it got really hot out again. Here’s why: as part of his repair, Ben replaced the metering device on the unit. There is a label on the unit that says, “Caution: the metering device for this must match that shown on the outdoor unit,” and then it specifies the part number that must be used. Ben had used a different metering device. When the problem reemerged — which is when I was able to see that he had used the wrong metering device — I invited him to come and correct it, but he insisted that it was OK to have used this different metering device. I'm sure that's what he believed. It turned out to not be OK. And it took quite a bit of effort to test everything else that could potentially be c