Discount Drains

I really wanted to like this company. However when they replaced my hot water tank several months ago, unbeknownst to me, to make the new, larger unit fit, the tech shortened my washer drain. In doing so, the washer drain isn't tall enough anymore to properly drain, and there is a deeply curved 'trap', (that wasn't there before), that causes the water to rush back up and out of the drain. I had asked the tech at the time about all the 'left over' PVC pipe pieces, but he'd assured me it was from the old tank- when in fact it was actually my working washer drain that he'd removed and replaced with a shorter pipe, with a very curved 'trap'. He did this in order to make the new tank easier to install, or he simply didn't reassemble the drain properly after removing it to install the tank. The back of the washer/drain/hoses/etc. are all in a separate room than the front of the washer. It's accessed clear on the other side of the house through a tiny door next to the fridge in the kitchen. I

Had two fill valves and flappers installed. It was not what the guy expected at all. Our particular toilets he had to take tanks off to replace these. It took a bit longer, but he got it done. I have used this company for several things. Their pricing is a little higher, but they do good work. What isn't in this climate. Their costs are higher on their end I am sure. I would recommend!

I would not recommend this company to anyone. I was charged a $49 service fee for someone to spend two minutes in my house to quote me for snaking or jetting my drain. I was able to get quotes from other companies over the phone. Discount Drains quoted me $1200 for jetting while another company did it for $500. I contacted their office after and talked to them about this charge and I was told they would refund it. Four weeks went by with no refund so I called again & was told they would look into it and call me back. A week later and no returned call.