About
Arctic Air Conditioning & Heating is a Massillon, Ohio-based air conditioning contractor that puts the comfort of their customers as their top priority. They provide detailed analysis and expert advice to create an ideal air conditioning system for each client, striving to guarantee a quality system that is both energy efficient and cost-effective. They offer services such as installation, emergency repair and maintenance to meet each customer's needs, while ensuring professional and timely work.
Ratings for Arctic Air Conditioning & Heating
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Reviews for Arctic Air Conditioning & Heating
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My home warranty recommended Artic Air, and I am very grateful that they did. The technician was very knowledgeable about my furnace and even explained what he was doing and why, which I found very helpful!!! He even helped explain how to maintain my humidifier to help it run better, and gave me wonderful advise to keep safe from CO levels. I would recommend this technician and his company to my friends and family!!!
Dealt with Arctic through Cinch home warranty. Can’t say enough good things about the professionalism and great customer service. Brendan is an awesome technician and extremely knowledgeable. I had a heat pump system that wasn’t working correctly and he very quickly discerned a couple issues and explained what was going on. The problems were resolved right then and there. I would highly recommend his services. Arctic worked with the home warranty company to ensure I had the correct parts and paid the bare minimum out of pocket. It was a seamless experience and I would recommend them to anyone.
I had an absolutely terrible experience with this company. My Home Warranty assigned Arctic Air to repair my central air system in the summer of 2017. The warranty contract clearly stated that the plenum was to be replaced (not patched) with the replacement of an evaporator coil. The actual repair work was sloppy and incomplete, and included patching the cut ductwork rather than replacing it as the Warranty contract stated (see photos for the shoddy craftsmanship). Furthermore, they billed me for $400 for this work, which should have been covered completely by the Home Warranty. When I tried to discuss the issue on the phone, I was told my A/C unit is very old and probably would not last too much longer, so it would be a waste of THEIR time/money to replace the plenum as it would need to be done again the next year when the full replacement would be necessary. When I refused to pay the $400 for incomplete work that should have been covered by the Home Warranty anyways, I was immediatel
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Business Hours
| Sunday: | Closed |
| Monday: | 8:00 AM - 5:00 PM |
| Tuesday: | 8:00 AM - 5:00 PM |
| Wednesday: | 8:00 AM - 5:00 PM |
| Thursday: | 8:00 AM - 5:00 PM |
| Friday: | 8:00 AM - 5:00 PM |
| Saturday: | Closed |