HMS Cooling, Heating, & Plumbing

Awesome customer service, very prompt, professional, and extremely knowledgeable in fixing any problems! I would recommend this company to anyone! HMS will always be my number one company to call.

I hired HMS Plumbing to do some work on my home. I bought a new bathtub and they installed it and plumbed it in. This included redoing the drain and overflow. After they installed it, I noticed the overflow didn't look correct. I took off the cover and can see the rubber seal is sticking through the opening at the bottom, and the drain opening is too high. We had to cut into the wall behind the tub to verify the issue and can see light between the tub and seal, revealing a leak potential. I called and spoke to Terry, the owner and he said they would fix it; but would charge me for it. Why?! This was a service that should be covered under the first billing. If they plumb a drain, it shouldn't leak. He also explained that normally they don't take business for residential remodels and so took this job unknowingly. He said they only do commercial new construction and service. That doesn't make sense, since they had come over twice to do work at this point knowing it is a resident

I contacted HMS (new ownership) after thoroughly researching the type and brand of heat pump that i needed to replace my failed unit. They were quick to respond, very well-informed and gave me excellent options to work with. When it came to be the time to do the work, they sent a team of skilled technicians who worked in some difficult (and unexpectedly hot) attic spaces and got what we expected to be a 3-day job done in 1 day. They took away all of the boxes, the old unit, etc. and made the job look like how a brand-new install should look. I was not present for them to do the work because I had no problem believing that they would respect our living space and our belongings, which they certainly did. The price was fair, the work was outstanding and the communication was consistently great from start to finish. I only wish they did spray foam insulation (the next big project). The house was left clean, the work was outstanding and my confidence in HMS is very high and I gladly recom