James Heating & Air Conditioning

We had been trying to get our pilot light repaired for over 5 months, previous company said parts were no longer available. Finally called James, they located the part and came out the next day. Fireplace working great. Thanks to the company and Jake for all his work. Services: Installation, Thermostat repair

Great pricing but a very sketchy company. a couple days before the install I was told they don't have my units but they can do another brand if I want or I can wait a month more . The sales manager is the one that came out to bid a ductless install. The bid was on a hand written form and lacked information about the install. When I requested model numbers and such he just responded with model numbers. Most email responses were not full sentences. They don't warranty labor unless you pay more. When I emailed him that I was going to go with another company instead of his solutions he never emailed back. Basically the sales manager is as interested in selling their product as much as a gas station clerk cares about selling a candy bar. If the sales manager has zero enthusiasm about his own company imagine how the technicians will be? No thanks. I'd rather pay more and not have issues down the road.

My furnace died this morning. It's supposed to get below freezing tonight and I have two young kids in the house. I thought it would be easy to get an HVAC technician to come help me, especially since so many of them advertise emergency service. I was wrong! It's Thursday, and the first SIX companies I called tried to put me on the schedule for Tuesday. James was the only company who said they would absolutely be here today. The technician was prompt and totally solved the problem. The price was reasonable - no emergency upcharge. Without their help, we would be sleeping in a hotel tonight. I can't recommend this company enough.