Advanced Heating & Air Conditioning, Inc

The heat on my Trane system would not activate. Before sending a technician on a call, Cliff walked me through possible checks and fixes. He said the system might kick on if I reset the power breaker and if the air filter was dirty. He was right on, could've sent someone on an expensive call, but choose to try to avoid that. I offered to pay for a consult, and he said no. Honest, what else to add? Thankful. Services: HVAC system maintenance, Heating system repair

Advanced Heating did an excellent job for us. Greg Grimshaw walked us through all the various Furnace and AC units available and explained the benefits and costs of each. They had the best pricing of the 4 estimates that we received which included Trane, NW Natural and Senior Rebates. The installation crew was very professional and completed the work ahead of their estimated schedule. They kept us informed of what they were doing and gave us detailed operational instructions when complete. The office staff has been great to work with by keeping us informed and was very responsive to any questions we had. we're very happy with how quiet and efficient our Furnace and AC units are. We highly recommend Advanced and we plan to have them service of gas fireplaces soon. Services: Thermostat installation, Install AC, Install thermostat, Heating system installation

Would not use again for anything. Office is disorganized - made appointment and they had to call me back to find out why I made the appointment. They also told me one price, and then the service was another price - so get anything in writing BEFORE you have them come out. Sent emails to wrong email. Was also billed initially for a maintenance plan I never discussed. Expected a report of the NW Natural 19 point furnace /11 point AC tuneup which is what I requested but just got some brief notes - no idea of condensate pump actually at 90%, or limit operations are in place or what the refrigerant pressure was, or whether the gas pressure was correct, among other things. Could have cleaned the unit myself for that price! Also suspect that tech blew fuses on the unit - they fixed them, after 45 minutes of figuring it out, but it was working right up until they showed up and started doing maintenance... That's wasn't too big a deal though - tech seemed otherwise competent and polite. Until