Rose Heating Co.

On time, great quality work, fair pricing. Will work with them again without hesitation. They worked around a challenging schedule with other contractors and inspectors. Thankful for their patience both in-person and on the phone.

This company advertises on their website and all other profiles that they offer 24/7 emergency services but very clearly only operate 40 hours a week. After repairing a part for me 6 weeks ago, I found my furnace malfunctioning again and due to the recent repair I felt obligated to go through Rose Heating again in case it was the same part malfunctioning (as it would be under warranty). I called and left voicemails on 4 separate days (all during regular business hours) and did not receive a call back until I reached out to a competitor. The competitor (who does not advertise 24/7 services) was not able to schedule me for a few weeks but was kind enough to call Rose Heating while I was on the line to attempt to reach them directly. It was not until this competitor left a voicemail on my behalf that I finally received a response from Rose Heating. After explaining my gripe to Jim (owner of Rose Heating) he was not apologetic whatsoever and essentially told me I was free to use another co

Company promised that they would be able to install AC in 3 weeks, unfortunately, it was delayed to 5 weeks due to "delayed components that they were waiting on". The install job, once they had all of the parts, was very sloppy and it didn't work. When I complained, they did come out the next day and redo the work to a much higher quality, which I was glad for, but it still was not as clean of an install as I would have liked, though everything did work. Jody, who owns the company I believe, is good guy and was nice to work with, but my experience with Rose was not the best. Granted, all of this happened during a massive heatwave the summer of 2021, so I'm sure they were being run a little ragged due to the high demand. Service: Install AC