The Heat Pump Store

Rhonda at The Heat Pump store guided us through installing a mini-split in our SE Portland home. The unit functions well (although we've only experienced the heating side so far). It's quiet, reliable, and effective. Rhonda is knowledgeable, friendly, and responsive. Recommend. Services: Heating system installation, A/C services

We all have had salespeople say great things about their company only to be frustrated by the technicians who show up. The Heat Pump Store's salesperson showed up on the installation days!!! Two one bedroom apartments, each received their own small unit. My hard-to-please tenant spoke very highly of the entire process. Impressive business model, good techs, great sales and the follow through is noteworthy. Myself and the tenants could not be happier. Extra bonus points because the company also has in-house techs who are fully trained service people. Both installation and service teams under the same roof is very telling and a dang good sign. I know a little bit about both trades and they are different skill sets. 5 out of 5.

We needed to make some changes in our home. Our upstairs has two aging, under-performing gas furnaces that cover nine rooms and a long hall with vaulted ceilings (About 2600 sq ft.). We needed a better heating solution as well as FINALLY adding air conditioning to our upstairs living area. We got several bids on differing solutions, all of which suggested a $25K to $30K expenditure. We then contacted Todd Hutchens at The Heat Pump Store. Todd arrived and did a thorough assessment of our requirements and offered a solution that we had not considered. We didn't know about ductless heating and cooling, but Todd explained how it all works, answered all of our endless questions, made a recommendation, and offered us a very reasonable cost. We decided that we liked what he had to say and bought a Panasonic 36K BTU multi-unit outdoor compressor with a 24K BTU indoor wall unit and a 15K BTU wall unit for the master bedroom. Installation was on time and finished excellently. So far, our new sys